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Recent Articles

How to manage quotes in the Customer Portal

Learn how to view, manage, and download quotes in the Petal Host Customer Portal from the Billing section.

Difference in total amount charged and Invoice totals

Learn why the actual charged amount may differ from your invoice total due to multi-currency billing and payment gateway conversions to INR.

Migrations, upgrades, and downgrades

Petal Host provides free migrations for upgrades and many new customer transfers. Learn about our migration services, upgrade options, and billing policies for downgrades and service changes.

How to apply a credit to your account

Learn how to apply account credits to new purchases or existing invoices in the Petal Host Customer Portal. Credits automatically apply to invoices, or select specific payment methods during checkout for new orders.

How to change an account’s billing cycle

Learn how to request a billing cycle change from monthly to quarterly, semi-annually, or annually through Petal Host support to take advantage of discounted pre-paid billing options.

How to manage credit cards on the Customer Portal

Learn how to add, update, or replace credit card information in the Petal Host Customer Portal. Manage your default payment method for automatic billing and invoices.

How to manage and pay invoices on the Customer Portal

Learn how to view, sort, filter, and pay invoices in the Petal Host Customer Portal. This guide also covers cancelling hosting services or disabling domain auto-renewal to prevent unwanted renewals.