How to change an account’s billing cycle

This article explains how to change your account's billing cycle from monthly to quarterly, semi-annually, or annually to take advantage of Petal Host's discounted pre-paid billing options.

Before you start

If you do not know how to log in to the Customer Portal, please see: How to access the PetalHost Customer Portal.

Changing the billing cycle

To change your billing cycle, you must submit a support ticket request. Customers cannot change billing cycles directly from the Customer Portal at this time.

1. Log in to the Customer Portal.
2. Go to Support Tickets.
3. Create a new ticket and specify:
   • Your account/service you want to change
   • Current billing cycle (monthly, etc.)
   • New billing cycle you want (quarterly, semi-annually, annually)
4. Submit the ticket. Petal Host support will process your request and confirm the billing cycle change.

Note: Longer billing cycles (quarterly, semi-annual, annual) offer significant discounts compared to monthly billing.

Questions?

If you need help requesting a billing cycle change or have questions about available billing options, contact Petal Host support via support ticket or LiveChat.