This article describes how to use the Petal Host Customer Portal to view and change settings for a shared hosting account. You can manage login credentials, access Quick Shortcuts, create email accounts, and view usage statistics directly from the portal.
Before you start
If you do not know how to log in to the Customer Portal, please see: How to access the PetalHost Customer Portal.
Viewing and changing account login settings
Your shared hosting username/password (for cPanel, SSH, FTP) is different from your Customer Portal login.
- Log in to the Customer Portal.
- On the menu bar, click SERVICES, then MY SERVICES.
- Click the hosting account you want to manage.
- To view password: Under Connection Details, click the eye icon next to Password.
- To change password: In the Actions sidebar, click Change Control Panel Password.
- Enter new password (use Generate Password for strong random password).
- Confirm password and click Save Changes.
Using Quick Shortcuts
Access common cPanel features directly from the Customer Portal:
- Follow steps 1-3 above to open your hosting account.
- In the Quick Shortcuts section, click any feature (cPanel, File Manager, etc.).
The portal automatically logs you into cPanel for that feature.
Creating email accounts
- In the Quick Create Email Account section:
- Yourname: Enter username (e.g., "info").
- Desired Password: Enter password or generate one.
- Click Create.
Viewing usage statistics
- Follow steps 1-3 above to open your hosting account.
- In the Usage Statistics section, view:
- Disk usage
- Bandwidth usage
Questions?
Need help managing hosting settings or Quick Shortcuts? Contact Petal Host support via support ticket or LiveChat.