This article describes how to use the Petal Host Customer Portal to open tickets and view your ticket history. You can open tickets with support, sales, billing, and migration teams.
Before you start
If you do not know how to log in to the Customer Portal, please see: How to access the PetalHost Customer Portal.
Opening a ticket
- Log in to the Customer Portal.
- On the menu bar, click OPEN TICKET.
- Select ticket type: Support, Sales, Billing, or Migration.
- Complete the basic information prompts and click NEXT.
- Fill in Ticket Subject and Message text boxes.
- Additional options:
- Ensure your email address is current. Update it via: How to edit account details.
- For technical support: Add temporary Admin Password (optional but speeds up resolution).
- For technical support: Select Affected Domain from the list.
- (Optional) Upload files/attachments.
- Click SUBMIT TICKET.
Writing a helpful ticket
Follow these guidelines for faster, more accurate responses:
- Try self-help first: Check the Knowledge Base for common solutions.
- Include all details:
- What you've tried and results
- Exact error messages
- OS, browser version, CMS version
- Recent changes (updates, migrations, new data)
- Can the problem be repeated? When/where?
- Email issues: Include full headers. See: How to view e-mail message headers.
- Screenshots: Attach images showing the issue.
Viewing your ticket history
- Log in to the Customer Portal.
- On the menu bar, click SUPPORT, then TICKETS.
A list of all your tickets appears:
- Click ticket title to view/update/reply.
- Sort by clicking column headings (Status, Date, etc.).
Questions?
Need help with tickets or support requests? Contact Petal Host via support ticket or LiveChat.