How to apply a credit to your account

This article explains how to apply a credit to a new purchase or to an existing Petal Host invoice using the Customer Portal.

Before you start

If you do not know how to log in to the Customer Portal, please see: How to access the PetalHost Customer Portal.

Applying a credit to a new purchase

To apply a credit when placing a new order, follow these steps:

1. Place your order for the product or service in the Customer Portal.
2. For information about ordering hosting packages, please see: Ordering a hosting package.

3. When the Payment Method list appears, select PayPal, Check, or Money Order.

   Important: You must choose one of these methods to ensure the credit applies correctly, even if you pay the remainder with another method.

4. When the invoice appears, click Back to Client Area.
5. Under Due Invoices, the invoice should show the credit amount applied.
6. If a balance remains, click Pay All to pay the remainder.

Note: You cannot apply a credit to an invoice after it has been generated.

Applying a credit to an existing invoice

Any credit on your account is automatically applied to the next invoice you pay. No special steps are required.

Questions?

If you need help applying credits or have questions about your account balance, contact Petal Host support via support ticket or LiveChat.