This article describes how to manage and pay your invoices using the Petal Host Customer Portal, including viewing invoice details, making payments, and cancelling unwanted line items.
Before you start
If you do not know how to log in to the Customer Portal, please see: How to access the PetalHost Customer Portal.
Managing invoices
To manage your invoices, follow these steps:
- Log in to the Customer Portal.
- On the menu bar, click BILLING, and then click MY INVOICES.
- A list of invoices appears. You can:
- Sort the list by clicking a column heading (for example, Due Date).
- Filter by status. In the Status sidebar, click Paid, Unpaid, Cancelled, or Refunded.
- To view an invoice:
- Click the invoice to see details.
- Click Print to print a copy.
- Click Download to save as PDF.
Paying an invoice
To pay a specific invoice:
- Follow the steps above to view the invoice details.
- Select your preferred payment method from the available options.
- Complete the payment directly from the invoice page.
Petal Host accepts multiple payment methods. For the complete list, please see: Payment Methods.
Cancelling a line item in an invoice
To cancel a hosting-related item
- Log in to the Customer Portal.
- On the menu bar, click SERVICES, and then click MY SERVICES.
- Click the product or service you want to cancel.
- Under Actions, click Request Cancellation.
- Select a Reason for Cancellation.
- (Optional) Add comments in the Final Comments text box.
- In the Cancellation Type list, select Immediate or End of Billing Period.
- Click Request Cancellation.
To cancel a domain-related item
- Log in to the Customer Portal.
- On the menu bar, click DOMAINS, and then click MY DOMAINS.
- Select the check box next to the domain you want to cancel.
- Click More, and then click Auto Renewal Status.
- If auto renew is enabled, click Disable Auto Renew.
Questions?
If you need help managing invoices, making payments, or cancelling services, contact Petal Host support via support ticket or LiveChat.