How to manage credit cards on the Customer Portal

This article describes how to manage your credit card information using the Petal Host Customer Portal, including adding a new card or replacing your existing payment method.

Before you start

If you do not know how to log in to the Customer Portal, please see: How to access the PetalHost Customer Portal.

Managing credit card information

To add a credit card to your Customer Portal account, or to change the existing credit card information, follow these steps:

1. Log in to the Customer Portal.
2. On the menu bar, click HELLO, [Your Name]!.
3. Click PAYMENT METHODS.
4. Under Payment Methods, click Add New Credit Card.
5. Fill in the form with:
   • Description: (Optional) Add a name for this card (for example, "Primary Card").
   • Card Number: Enter the credit card number (no spaces or dashes).
   • Expiry Date: Select the month and year from the dropdown lists.
   • CVV/CVC2 Number: Enter the 3-digit security code on the back of your card.
   • Billing Address: Select an existing address or click Add a new address.
6. Click Save Changes.

Important: You can only maintain one credit card at a time in the Customer Portal. Adding a new card will replace any existing card information.

Questions?

If you need help adding credit card information or managing payment methods, contact Petal Host support via support ticket or LiveChat.