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How to Cancel a Product or Service on the Customer Portal

Category: Customer Portal Updated: December 15, 2025

You can cancel a product or service associated with your PetalHost account at any time through the Customer Portal. Before submitting a cancellation request, review the billing and refund policies for your service.

Before you start

You must be logged in to the PetalHost Customer Portal to request a cancellation. If you do not know how to log in, please see: How to access the PetalHost Customer Portal.

Cancelling a Product or Service

  1. Log in to the Customer Portal.
  2. On the main dashboard, go to My Products & Services.
  3. Locate the product or service you want to cancel and click Manage.
  4. In the left sidebar, under Actions, click Request Cancellation.
  5. On the cancellation page:
    • Select a primary reason for cancelling and add any additional comments.
    • In the Cancellation Type list, choose Immediate or End of Billing Period.
    • Read the warnings, then select the checkbox confirming you understand your data will be deleted when the cancellation is processed.
  6. Click Request Cancellation to submit your request.

What Happens After Cancellation

For immediate cancellations, your service is terminated and PetalHost does not retain your data, so ensure you have taken full backups before proceeding.

For cancellations at the end of the billing period, your account enters a limited grace period where it may be suspended before final termination. During this time you can request reactivation (if available) or back up remaining data; once terminated, all data is permanently removed.

If you cancel hosting that uses PetalHost DNS, update your domain’s nameservers and any custom DNS records with your new provider to avoid downtime.

Need Help Before Cancelling?

If you are considering cancellation due to technical issues, open a support ticket so the PetalHost team can troubleshoot and suggest alternatives.

For billing, pricing, or other non-technical concerns, contact Sales or include details in your ticket so the team can review options before your service is terminated.

You can also send feedback or suggestions for improvements through the Suggestion or Feedback options in the Customer Portal; this channel is intended for comments rather than technical troubleshooting.