Browse by Category

Getting Started

Configuring domain settings

Setting up e-mail

Customer Portal

Account management

Domain management

Billing in the Customer Portal

Developer Cornor

General

Recent Articles

How to order a dedicated IP address

Learn how to request a dedicated IP address for your Petal Host hosting account via support ticket to enable SSL certificates and improved performance for high-traffic sites.

How to order additional products and services

Learn how to order additional hosting products, VPS plans, domains, or services directly from your existing Petal Host Customer Portal account.

How to view and change settings for shared hosting accounts

Learn how to view/change cPanel login credentials, use Quick Shortcuts for common tasks, create email accounts, and monitor disk/bandwidth usage directly from the Petal Host Customer Portal.

How to work with tickets on the Customer Portal

Learn how to open support, sales, billing, or migration tickets in the Petal Host Customer Portal, write effective tickets with all necessary details, and view your ticket history.

How to upgrade your hosting package

Learn how to upgrade shared/reseller hosting via support ticket, order VPS packages directly, or request account limit upgrades in the Petal Host Customer Portal.

How to manage quotes in the Customer Portal

Learn how to view, manage, and download quotes in the Petal Host Customer Portal from the Billing section.

Difference in total amount charged and Invoice totals

Learn why the actual charged amount may differ from your invoice total due to multi-currency billing and payment gateway conversions to INR.

Migrations, upgrades, and downgrades

Petal Host provides free migrations for upgrades and many new customer transfers. Learn about our migration services, upgrade options, and billing policies for downgrades and service changes.