Customer Portal

How to apply a credit to your account

Learn how to apply account credits to new purchases or existing invoices in the Petal Host Customer Portal. Credits automatically apply to invoices, or select specific payment methods during checkout for new orders.

How to change an account’s billing cycle

Learn how to request a billing cycle change from monthly to quarterly, semi-annually, or annually through Petal Host support to take advantage of discounted pre-paid billing options.

How to manage credit cards on the Customer Portal

Learn how to add, update, or replace credit card information in the Petal Host Customer Portal. Manage your default payment method for automatic billing and invoices.

How to manage and pay invoices on the Customer Portal

Learn how to view, sort, filter, and pay invoices in the Petal Host Customer Portal. This guide also covers cancelling hosting services or disabling domain auto-renewal to prevent unwanted renewals.

How to add WHOIS protection to an existing domain

Learn how to add WHOIS protection (ID Protection) to an existing domain purchased through the Petal Host Customer Portal. This prevents your personal contact information from appearing in the public WHOIS record, reducing spam.

Advanced domain management using the Customer Portal

Learn advanced domain management in the Petal Host Customer Portal: change registrant/administrative/technical contacts, obtain EPP codes for transfers, configure custom name servers, and perform bulk updates for multiple domains.

Basic Domain Management Using The Customer Portal

Learn basic domain management tasks in the Petal Host Customer Portal, including viewing domain information, changing nameservers (default or custom), and enabling/disabling registrar lock for security.

How to renew a domain purchased from Petal Host

Learn how to renew a domain purchased from Petal Host using the Customer Portal. This guide covers manual renewals from the Domains section and how to enable or disable automatic renewal so your domain never accidentally expires.